Last updated: 29 October 2026

Cancelling an order

• While your order is "Confirmed" (we haven't started packing it), you can cancel it yourself from My orders on the website or in the app, free of charge.
• Once it's "Processing" (we're packing it) or on its way, it can only be cancelled by the store. Call or WhatsApp us and we'll help where we can.
• Orders waiting for online payment are cancelled automatically if the payment isn't completed in time.

When we cancel

We may cancel an order if none of its items are available, if we can't deliver to the address, if no one is available to receive it, or if a price was shown in error. You won't be charged for a cancelled order.

Unavailable items

If some items are unavailable when we pack your order, we leave them out and reduce your total. With cash on delivery you simply pay the lower amount. If you paid online, we refund the difference.

Damaged, wrong, missing or expired items

Check your order when it arrives. If anything is damaged, wrong, missing or past its date, tell us within 24 hours of delivery by WhatsApp or phone, with your order number and a photo where possible. We'll replace the item or refund it.

Because most of what we sell is fresh or perishable (fruit, vegetables, dairy, flowers, prasadam), we can't take returns for a change of mind, or of items that have been opened or used, unless they were faulty.

How refunds are paid

• Paid online: refunded to the original payment method within 5–7 working days after we approve it. Your bank may take a few more days to show it.
• Cash on delivery: refunded by UPI or bank transfer to an account you give us, within 5–7 working days, or adjusted against your next order if you prefer.

Contact

Mayapur Seva Kart, Mayapur, Nadia, West Bengal - 741313. Chat on WhatsApp or call +91 94753 86189, 7:00 AM to 10:00 PM, 365 days.