Last updated: 29 October 2026
Mayapur Seva Kart ("we", "us") runs the grocery and puja-supplies delivery service at https://mayapursevakart.com and in the Mayapur Seva Kart app. This policy explains what personal data we collect, why, who we share it with and the choices you have. It follows India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- Account details: your name, mobile number and, if you give it or sign in with Google, your email address.
- Delivery details: the addresses you save, the delivery landmark and the map pin you drop, and delivery notes.
- Orders: what you order, prices, payment method and status, ratings, and invoices.
- Device and usage data: a notification token if you allow notifications in the app, and basic technical data (IP address, browser or app version) our servers record to keep the service secure.
- Delivery partners: if you deliver for us, your live location while you have a delivery in progress.
We don't collect card or bank details. Orders are paid by cash on delivery; if we offer online payment, it is handled by the payment provider and we only receive the payment status.
How we use it
- To verify your number and sign you in (one-time codes).
- To take, pack, deliver and track your orders, and to issue invoices.
- To send order updates and, if you allow it, app notifications about new or fresh items.
- To answer your questions and handle refunds.
- To prevent fraud and misuse, and to meet legal duties.
We don't sell your personal data or use it for third-party advertising.
Who we share it with
Only what each needs to do its job:
- Our pickers and delivery partners: your name, number, address and order, to pack and deliver it.
- Service providers: Fast2SMS (WhatsApp and SMS codes), Google (maps, Google sign-in and app notifications through Firebase), Amazon Web Services (email), and our hosting provider. They process data on our behalf only.
- Authorities: when the law requires it.
How long we keep it
We keep your account while you use it. Orders and invoices are kept for as long as tax and accounting law requires. Sign-in codes expire within minutes. Delivery partners' locations are kept only as long as needed for the delivery and its records.
Your rights
You can ask us to show, correct or delete your personal data, withdraw consent (for example, to notifications), or nominate someone to act for you. You can edit your name and addresses in My account. To delete your account, contact us; we'll delete or anonymise your data, except records we must keep by law.
Security
Data travels over encrypted connections (HTTPS), sign-in codes are stored hashed, and access to our systems is limited to people who need it. No system is perfectly secure, but we work to protect your data and will tell you and the authorities about a breach as the law requires.
Children
Our service is meant for adults. If you're under 18, please use it with a parent's or guardian's consent.
Cookies
The website uses only the cookies it needs to work: to keep you signed in, protect forms and remember your cart. We don't use advertising cookies.
Changes
If we change this policy, we'll update the date above and, for significant changes, tell you in the app or on the website.
Grievance officer and contact
For any privacy question, request or complaint, contact our grievance officer at Mayapur Seva Kart, Mayapur, Nadia, West Bengal - 741313, phone +91 94753 86189. We reply within 7 days and resolve complaints within 30 days.